Customer support ops notify teachers about missed classes

Support agents lose track of missing-class forms, causing instructors to miss makeup slots. Alerts send absence and makeup requests to teachers and support ops so cases are handled.

Overview

Unread missing-class forms lead to missed makeups and frustrated students, threatening class progression. This workflow ensures every absence and makeup request reaches the right instructor and support ops, eliminating missed follow-ups and making attendance decisions visible and actionable.

Notable Features

Notify teachers and support ops
Send confirmation emails to students
Record each submission in central log