Customer support ops: notify customers of failing tests instantly
Customer support ops: notify customers of failing tests instantly
Customer support ops miss failing test observations buried in dashboards, causing unacknowledged incidents. It posts flagged results to each customer's Slack so incidents are acknowledged.
Overview
Support ops face SLA breaches and frustrated customers when failing tests go unnoticed. Routing flagged observations into each customer's Slack channel and your support inbox ensures incidents are acknowledged and triaged quickly while creating a searchable audit trail for follow-up.
Notable Features
- Post flagged observations to Slack
- Notify customers and support channels
- Log alerts to a central spreadsheet