Customer support ops: Notify curriculum update requests
Customer support ops: Notify curriculum update requests
Customer support ops miss curriculum update rows in shared sheets, causing delayed triage and unassigned coaching work. Notifications route updates to curriculum and coaching inboxes so requests get assigned quickly.
Overview
Missed curriculum updates leave coaching work untriaged and increase rework risk. This workflow routes 'Update Curriculum' rows to curriculum and coaching inboxes and creates triage tasks, eliminating missed follow-ups and enabling faster assignment.
Notable Features
- Notify curriculum and coaching channels
- Create triage tasks in your tracker
- Flag urgent updates for triage