Customer support ops: log Telegram tickets to tracker

Customer support ops miss Telegram requests when messages aren't logged, creating blind spots and audit gaps. Central tracker captures every Telegram ticket so ops can prioritize quickly.

Overview

Customer support ops lose visibility and face audit gaps when enterprise Telegram messages aren't tracked. This workflow captures every Telegram request into a central tracker and pushes alerts, restoring visibility so ops can prioritize, escalate, and avoid missed follow-ups.

Notable Features

Create tracker records from Telegram
Flag high-priority messages for review
Notify ops channels on new tickets