Customer support ops: keep message delivery status updated

Customer support ops lose outreach trace when unpaid-status updates omit messaging results. It writes delivery status to each customer record so agents can follow up and auditors see message trails.

Overview

Customer support ops face audit gaps and missed follow-ups when delivery outcomes aren't recorded. This workflow writes delivery outcomes back to the customer record, giving agents a single source of truth and auditors verifiable message trails. The result is clearer follow-up queues and audit-ready communication history.

Notable Features

Write delivery status to records
Trigger on unpaid-status changes
Flag failed deliveries for follow-up