Customer support ops: keep FTE planning sheets current
Customer support ops: keep FTE planning sheets current
Customer support ops miss updated opening IDs and timestamps in tasks, causing hiring choices from stale capacity. The flow updates each FTE planning sheet so recruiters act on current openings.
Overview
When task fields go stale, recruiting and people ops risk hiring on outdated capacity and leaving roles unfilled. This workflow keeps FTE planning sheets updated with opening IDs and timestamps so recruiters act on current openings, eliminating manual lookups and improving handoffs.
Notable Features
- Write opening IDs to sheets
- Update timestamps on task change
- Route updates to recruiter spreadsheets