Customer support ops keep caller directory up to date

Customer support ops lose caller context when reservation contacts aren't added, causing delayed callbacks. New reservation contacts populate the team phone directory so agents return calls quickly.

Overview

Outdated caller info causes delayed callbacks and frustrated customers. This workflow pushes reservation contacts into the team phone directory, eliminating lookup gaps and ensuring support agents return calls quickly. Customers report faster response times and fewer missed follow-ups.

Notable Features

Create phone directory contacts
Attach reservation details to contact
Alert support agents on new contacts