Customer support ops: invite NPS promoters to post reviews
Customer support ops: invite NPS promoters to post reviews
Customer support ops miss promoters when NPS updates sit unprocessed, losing public reviews. Trigger review-invite flows from NPS updates so promoters receive review requests within minutes.
Overview
Customer support ops often let promoters slip through when NPS updates are handled manually, which costs public reviews and social proof. This flow routes promoter responses into review-invite campaigns, alerts ops, and logs activity so promoters receive review requests quickly and marketing captures more endorsements.
Notable Features
- Start review invites from NPS
- Notify customer support ops instantly
- Record invite activity for reporting