Customer support ops ensure marketing leads reach admissions

Customer support ops watch marketing calls, chats, and form leads fall through, causing incomplete prospect records and stalled enrollment follow-up. Ensure admissions receives full prospect records.

Overview

Marketing leads get lost between channels, leaving enrollment teams chasing incomplete prospects. This workflow ensures every call, chat, and form is pushed into admissions so enrollment and customer support ops can act on every lead, eliminating missing records and enabling faster follow-up.

Notable Features

Capture calls, chats, and forms
Map campaign tags to records
Notify enrollment when created