Customer support ops: draft confirmation emails for test registrants

Customer support ops miss confirming registrants and tutors, causing confusion and extra tickets. Drafted confirmation emails land as editable drafts so support can send accurate instructions.

Overview

Missed confirmations lead to escalations and extra tickets for support ops. This workflow drafts personalized confirmation emails and pulls tutor/parent contacts automatically, eliminating manual composition and cutting follow-ups. Support leaders report faster first touch and fewer tickets after rollout.

Notable Features

Draft personalized confirmation emails
Include tutor and parent contacts
Attach test reminders and instructions