Customer support ops: Deliver source-specific status alerts

Support agents miss applicant updates when status changes go unmessaged, causing confusion and more support tickets. It ensures support ops send the right next steps and prevent missed follow-ups.

Overview

Missed applicant status updates create confusion and extra support tickets, putting resolution and satisfaction at risk. This flow routes each status change into source-specific messages so support ops deliver consistent next steps and prevent missed follow-ups; customers report faster first touches and fewer manual escalations.

Notable Features

Route messages by application source
Personalize templates by source
Log sent notifications to applicant record