Customer support ops: deliver CPMT lab-result PDFs without delays
Customer support ops: deliver CPMT lab-result PDFs without delays
Customer support ops miss CPMT PDFs in inboxes, delaying patient and employer notifications and risking SLA breaches. It forwards CPMT PDFs to the right recipient so staff deliver results promptly.
Overview
When lab PDFs get buried, support ops face SLA risk and frustrated patients or employers. This workflow routes CPMT PDFs to the right person and notifies staff, removing manual forwarding and ensuring results are delivered promptly so follow-ups don't stall.
Notable Features
- Forward CPMT attachments to recipient
- Extract process ID from email body
- Alert support ops when delivered