Customer support ops confirm migrations from completion reactions

Support ops analysts miss migration completions when Slack reactions go unnoticed, leaving requests unacknowledged and risking player access. This notifies requesters on reactions, confirming migrations.

Overview

Unacknowledged migration confirmations put player access and live-ops timelines at risk and create manual busywork for support ops. This workflow routes completion reactions into requester notifications and ticket updates, eliminating manual status checks and producing confirmed migrations and faster handoffs.

Notable Features

Notify requesting team on reaction
Extract requester from message text
Update ticket and log status