Customer support ops: capture session timestamps from channels

Support agents message start/end in channels, causing incomplete shift logs. This logs timestamps to a central sheet as messages arrive, so supervisors have accurate shift durations for reporting.

Overview

Missing session logs leave supervisors unable to plan capacity or reconcile shifts. This workflow captures start/end timestamps from channel messages into a central sheet, eliminating manual reconciliation and delivering reliable shift durations for reporting and planning.

Notable Features

Capture timestamps from channel messages
Add agent shift rows automatically
Flag missing end times for review