Customer support ops capture go-live requests as records

Customer support ops lose go-live details in unstructured tickets, causing scheduling confusion and approval delays. This turns each support request into a standardized record and alerts ops on parse failures so approvals proceed cleanly.

Overview

Customer support ops risk stalled approvals and scheduling conflicts when go‑live details are buried in tickets. This workflow converts each support_request into a clean, structured request record and notifies ops of parse failures, eliminating missed approvals and giving platform teams one accurate requests table.

Notable Features

Create standardized request records
Alert ops on parsing failures
Link tickets to request table