Customer support ops capture eg- channel messages into digest

Customer support ops miss eg- channel messages, leaving incident reviews without context. Capture posts from eg- channels into a centralized digest so ops surface cross-team issues before postmortems.

Overview

Support ops risk SLA breaches and confused incident reviews when engineering-channel messages are missed. Centralizing eg- posts into a digest ensures incident reviews include cross-team context and prevents overlooked threads. Support teams report clearer escalation paths and faster handoffs.

Notable Features

Gather messages from eg- channels
Add posts into a centralized digest
Flag critical threads for review