Customer support ops capture AOV cancellations into tickets

Support agents miss cancellation details from AOV forms, causing unresolved cases and verification gaps. It creates a ticket with full details so agents verify cooling-off and begin resolution.

Overview

Uncaptured cancellation forms lead to unresolved cases and verification gaps that burden support agents. This workflow turns every AOV cancellation into a ticket with full context, eliminating lost requests and giving agents a clear path to verify cooling-off and resolve cases faster.

Notable Features

Create ticket from form submission
Attach full cancellation details
Notify agents on cooling-off cases