Customer support ops attach notebook links to forum posts
Customer support ops attach notebook links to forum posts
Customer support ops field .ipynb posts that leave notebooks inaccessible, generating repeat tickets. It adds a viewer link so moderators and learners open notebooks directly.
Overview
Support ops lose time and create repeat tickets when .ipynb posts leave notebooks inaccessible. This workflow ensures every .ipynb reference gets a viewer link, eliminating missing attachments and letting moderators resolve learner issues faster — teams report faster response times.
Notable Features
- Detect .ipynb mentions in posts
- Append notebook viewer links to posts
- Alert moderators when links added