Customer support ops: add engagement summary and score

Support agents lose context when profile changes aren't summarized, causing repetitive questions and inconsistent replies. It appends an engagement summary and score to records so agents respond faster.

Overview

Support agents risk inconsistent replies and wasted handle time when profile updates lack context. This workflow centralizes a scored engagement summary on each record so agents have customer context at first touch, reducing follow-ups and improving SLA adherence.

Notable Features

Attach scored engagement summaries
Highlight recent contacts and tickets
Notify agents on profile updates