Customer service account managers: prevent billing interruptions after failed payments

Customer service account managers see failed payments disable auto-collection, causing billing pauses. This workflow flips auto-collection on so invoicing resumes.

Overview

Failed payments that leave auto-collection off create billing interruptions and force customer service account managers into manual fixes. This workflow restores auto-collection and notifies billing, ensuring invoicing continuity and reducing manual record updates.

Notable Features

Enable auto-collection on failures
Notify billing team about changes
Add audit note to customer record