CTO: ensure payout delay reports trigger support tasks

Support agents miss trader payout reports, causing delays and risking SLA breaches. Tickets and assigned follow-up tasks ensure agents begin investigations faster and avoid missed follow-ups.

Overview

Missed payout reports create SLA risk and trader frustration — a liability for any trading platform. This workflow turns every form submission into a tracked ticket with a clear owner and follow-up task, eliminating silent failures and giving leadership visibility into payout resolution.

Notable Features

Create ticket on form submission
Assign follow-up task automatically
Attach reporter details and files