CTOs: Stop duplicate tech request investigations and delays

CTOs find Tech Request tickets cause duplicate investigations that waste engineering time. It appends links to related issues as comments so triage and engineering spot duplicates and prioritize.

Overview

Duplicate Tech Requests consume engineering time and delay prioritization as ticket volume grows. This workflow surfaces related issues and posts links on the original ticket so triage and engineering identify duplicates faster, avoid redundant investigation, and focus on the highest-impact work.

Notable Features

Surface potential duplicate tickets
Append related issue links
Notify triage and engineers