Create user directory records from a names list
Create user directory records from a names list
Your support name lists lack chat IDs, so routing and handoffs are slow and error-prone. It adds matching chat identifiers to your directory so agents are routable within minutes.
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Overview
When roster batches come without chat identifiers, routing stalls and handoffs slow down; this flow enriches your directory with matching chat IDs. The result: fewer manual lookups and agents routable within minutes for faster incident response.