Create urgent on-call alerts from new support email tickets

When support email tickets miss duty routing, your on-call engineers lose context and miss response windows. Duty teams acknowledge incidents within minutes by creating prioritized on-call alerts.

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Overview

If email support tickets land outside normal hours, on-call engineers can lose context and miss critical incidents. This flow converts qualifying email tickets into prioritized on-call alerts so duty teams acknowledge incidents within minutes and prevent SLA escalations.