Create urgent on-call alert from new support case records

New cases without automated alerts leave on-call engineers missing context and delay triage, risking SLA breaches. Get prioritized alerts with case details so responders can act within minutes.

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Overview

Stop letting new support cases slip through without context — ensure every qualifying case generates a prioritized on-call alert with the right details. That means responders see what matters and can acknowledge and triage within minutes, reducing SLA risk.