Create triage tickets from updated spreadsheet investigation rows
Create triage tickets from updated spreadsheet investigation rows
Investigation rows in your spreadsheet still need manual ticket creation, leaving claims untriaged. The workflow opens support tickets with docs so coordinators can act within the same day.
Overview
When your project intake sheet flags an investigation, manually creating tickets slows down resolution and handoffs. This flow turns flagged rows into helpdesk tickets with attached evidence and shared links so coordinators can act within the same day.