Create triage tickets from negative reviews and alert teams

Your incoming customer reviews arrive untriaged, so urgent negatives get missed and reputation issues go unaddressed. You get a triage ticket and team alert so support can respond same day.

Workflow preview:

Zap details:

Overview

Untriaged negative reviews damage public perception and force reactive support work; this flow captures every review, alerts channels, and opens tickets for negatives so your team stops firefighting. Agents see and act on complaints within hours, reducing public escalation and shortening response windows.