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Create triage ticket from incoming shared mailbox emails

Create triage ticket from incoming shared mailbox emails

Your shared mailbox messages often arrive unlogged and delay case triage, leaving requests unanswered and stakeholders waiting. Tickets are created and assigned so agents can begin work the same day.

Create triage ticket from incoming shared mailbox emails

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Overview

Inbound requests in a shared mailbox can sit untracked and slow your response times. This flow captures every message as a triage ticket, sends an acknowledgement, and marks the email processed so agents can act the same day.

Create triage ticket from incoming shared mailbox emails