Create triage ticket and update contact from SMS

Your incoming patient SMS lack contact context and stall triage, causing delayed follow-up and missed outreach. You get updated contact records and a triage ticket for rapid response within minutes.

Overview

Inbound patient texts too often arrive without CRM context, forcing coordinators to hunt for records and delaying care. This flow writes the message to the patient record and opens a triage ticket so coordinators can respond within minutes and keep outreach on schedule.