Create triage tasks for new assigned support conversations
Create triage tasks for new assigned support conversations
Webhook support conversations lack tracked tasks, so engineers miss triage context. The flow creates one triage task per conversation so on-call engineers receive actionable work items within minutes.
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Overview
When webhook conversation events arrive without a tracked item, engineers can miss triage and escalations slip. This flow converts each incoming conversation into a single, findable triage task and prevents duplicates, so on-call engineers get actionable work items within minutes.