Create triage task from incoming support webhook message
Create triage task from incoming support webhook message
You receive inbound support messages without task context, so agents can't act and requests sit untriaged. It creates triage tasks with conversation context for agents, ensuring same-day handling.
Overview
Inbound support messages often lack clear task context, which delays responses and risks SLA breaches. This flow converts those payloads into structured triage messages and links them back to the original thread, so agents can act and resolve issues the same day.