Create triage messages from inbound SMS during business hours
Create triage messages from inbound SMS during business hours
Your inbound patient and referral SMS sit in phone logs without triage, causing delayed scheduling and missed follow-ups. Route messages into a shared triage inbox so coordinators can act same day.
Overview
Inbound patient and referral texts often sit in phone logs, fragmenting intake and delaying scheduling for coordinators. This workflow captures business-hour texts and funnels them into a shared triage inbox so coordinators can respond same day and preserve handoff context.