Create triage alerts from new order chat messages
Create triage alerts from new order chat messages
Your order chat messages often lack routing or context, leaving shop coordinators unsure which jobs need immediate attention. The workflow delivers contextual triage alerts so teams respond same day.
Overview
When customers comment on orders, shop coordinators need context fast to avoid delayed repairs. This workflow turns raw order chat rows into contextual triage alerts so shop managers and technicians can act same day and prevent service bottlenecks.