Create ticket for purchased extensions and alert staff
Create ticket for purchased extensions and alert staff
Your paid extension orders miss manual handoffs, leaving learners without access and coordinators delayed. Coordinators confirm access and notify buyers same day.
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Overview
When extension purchases require manual processing, coordinators waste time retrieving order details and learners wait for access; this flow captures paid orders and opens a support ticket with buyer context. Agents can confirm access and notify buyers the same day, removing handoff delays and improving the learner experience.