Create support tickets from payment events to prevent outages

Support engineers miss license updates after payments, risking servers that stop sending email. Create a ticket from each payment so an engineer is assigned to apply the key and avoid delivery outages.

Overview

Missed license updates after payments cause email delivery outages and angry customers. This workflow turns payment events into prioritized support tickets so engineers are assigned and can apply keys before delivery stops. Expect faster responses, zero missed follow-ups, and fewer SLA breaches.

Notable Features

Create ticket from payment events
Assign tickets to support engineers
Include license details and contact