Create support tickets from new session feedback events
Create support tickets from new session feedback events
Your session feedback lacks session context, leaving support unable to reproduce issues. Created tickets include timestamps and session payload details so product and support can triage the same day.
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Overview
Unstructured session feedback forces support and product teams to spend extra time reproducing issues. This workflow converts feedback into structured tickets with session timestamps and payload links, so teams can reproduce and triage problems the same day.