Create support tickets from low-star reviews for triage

Your negative review webhooks lack customer context and stall support triage, delaying refunds or clinical follow-up. The workflow creates mapped tickets so agents act with full context within minutes.

Workflow preview:

Zap details:

Overview

Untriaged low-star reviews create operational and patient-experience risks; this flow converts those webhooks into tracked support tickets so agents have full context to act. That reduces lookup time and ensures clinical or refund follow-up happens within minutes, ahead of SLA windows.