Create support tickets from incoming webhooks for triage
Create support tickets from incoming webhooks for triage
Your incoming webhooks arrive as raw payloads and aren't tracked as support cases, losing context and delaying responses. They become structured tickets for agents to triage same day.
Overview
Untracked webhook messages create blind spots that delay customer responses and escalate SLAs. This flow turns each inbound webhook into a structured support ticket so agents get actionable cases and can triage them the same day.