Create support tickets from flagged channel messages now

Your channel messages about merchant issues sit untriaged in the team feed and delay customer follow-up. The workflow creates tickets so agents can triage and resolve them same day.

Workflow preview:

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Overview

When merchant issues appear in shared channels they often sit untriaged and delay resolution. This flow converts those messages into structured tickets that preserve thread context and put issues into triage within minutes, enabling same-day follow-up.