Create support tickets from device heartbeat emails for ops

You get heartbeat emails without structured serial or customer details, so support lacks context for triage. Resolve issues with created support tickets so your operations team can act the same day.

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Overview

Missed or unstructured heartbeat emails create blind spots that slow triage and threaten client delivery timelines. This flow parses those emails into tracked support tickets and heartbeats in a table, giving operations immediate context and enabling same-day remediation.