Create support tickets from chatbot webhooks for triage
Create support tickets from chatbot webhooks for triage
Your chatbot conversations don't create tickets, so incidents stay untriaged and context is lost. This captures chat payloads into a support ticket so support and IT can triage issues same day.
Overview
Stop losing chat context when conversations need follow-up. This creates a tracked support ticket containing the full chat payload so support and IT can triage and resolve issues the same day, not after manual handoffs.