Create support tickets from billing team mentions in chat

Billing mentions in team chat leave customer requests untracked and slow handoffs between support and finance. They become tickets for faster triage and routing, improving response before SLA.

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Overview

Missed billing mentions create avoidable invoicing delays and messy handoffs between support and finance. This flow captures those mentions as tickets with message context and requester details, so billing issues are routed and triaged within minutes, keeping SLAs intact.