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Create support ticket from scanned mail and assign to agent

Create support ticket from scanned mail and assign to agent

Your scanned customer mail sits in inboxes, leaving policy PDFs untracked and claims stalled. It creates a ticket with the PDF and assigns an agent so triage occurs same day.

Create support ticket from scanned mail and assign to agent

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Overview

Scanned policy mail often misses the shared queue and delays claims handling; this flow captures PDFs and creates assigned tickets so agents always receive the file and context. That means operations and support can triage customer documents the same day, reducing manual routing and follow-up.

Create support ticket from scanned mail and assign to agent