Create support ticket from portal and mobile reports
Create support ticket from portal and mobile reports
Portal and mobile complaint webhooks arrive unstructured, leaving support without booking or date context. You receive assigned ticket records with extracted booking, driver, and dates for same-day triage.
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Overview
Incoming portal and mobile complaints often lack booking and date context, forcing manual triage and delays. This flow turns submissions into structured, assigned tickets with booking, driver, and dates extracted so support can act within the same day.