Create support ticket from incoming call and transcript

Your incoming call records often lack context, leaving on-site staff unable to act on access issues. Capture recordings, transcripts, and follow-up flags so issues are routed and resolved same day.

Overview

Unstructured call webhooks leave facility teams guessing — this flow converts every call into a single, context-rich support ticket with recording, transcript, and a follow-up flag. That means your agents and on-site managers get the information they need to route and resolve issues the same day.