Create support ticket from every new public review
Create support ticket from every new public review
You miss critical customer context when new public reviews are unmanaged, leaving complaints unanswered on public listings. Create tickets and post alerts so agents can triage and respond same day.
Overview
Stop leaving public feedback unmanaged — this flow converts every incoming review into a tracked ticket and a team alert so agents have context instantly. That means triage begins within minutes and visible issues can be resolved the same day.