Create support ticket for loyalty rewards reset requests

Your cancellation chat can surface loyalty reset requests that go untracked, forcing manual follow-up and customer confusion. It creates a private support ticket so agents can resolve resets same day.

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Overview

Loyalty reset requests surfaced in a cancellation chat often slip through without a clear owner, causing extra manual work and unhappy customers. This flow converts those sessions into private, tracked tickets so program coordinators can resolve resets same day and protect retention.