Create support records from WhatsApp messages for agents

Your WhatsApp support messages arrive untracked and slow agent triage. You get structured support records and instant agent alerts so tickets are handled faster, within SLA.

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Overview

Unstructured WhatsApp traffic creates triage delays and missed replies; that costs customer satisfaction and ties up agents. This workflow turns every qualifying WhatsApp message into a logged support record and pings your agents so tickets are triaged and acted on within minutes.