Create support notification for audio feedback posted to channel

Your audio feedback posts sit untriaged in a busy channel, leaving support without context and delaying follow-up. It notifies your support inbox and channel thread for same-day triage.

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Overview

When audio feedback lands in an unmonitored channel, support misses context and response times slip. This flow captures those messages, enriches them with contact context, and delivers actionable alerts so agents can triage same day and avoid SLA breaches.