Create support log entry from new chat visitors
Create support log entry from new chat visitors
Live chat sessions missing visitor contact details block follow-up and leave inquiries untriaged. It logs qualifying chats to a central sheet so coordinators can assign and respond same day.
Overview
When chat visitors include contact details, they become follow-up opportunities rather than lost threads. This flow captures each qualifying conversation into a central support sheet so coordinators can assign ownership and respond the same day, reducing missed inquiries and SLA risk.